Don't worry. Our complex care services are provided by specialists and practitioners from the NHS and other dedicated services. We also have qualified nurses on our team, diabetes specialist nurses etc. 

We will never ask a caregiver to undertake any support, equipment check, medication check or anything else that requires a qualified specialist practitioner. We work closely with all the health providers involved in your care.

Our hospital to home service is to get you back home in a timely fashion, safe and well looked after and to settle you back in once you're at home, ensuring your safety and making sure any new care needs are not left unattended. 

This service is not to take you to hospital appointments and back. Our companionship care services are able to support with trips to the dentist, doctor or hospital appointments. Please have a chat with us about your needs and we'll see what we can do to help.

Of course. You will be matched with the most appropriate carers and then get to meet one, two or even more of them before choosing who you'd like to be your live-in carer.

If once arrangements start you find you are not as compatible as you would have liked to have been with the carer - we can discuss this and potentially match you with a new carer with adequate notice.

A live-in carer will be with you most of the day and night. If you or the individual being cared for has difficulties during the night and needs help - the live-in carer will accommodate this and sleep at either arranged times or in-between offering this high level of support.

Ensuring the individual's needs are met and that they are safe and well will take priority over rest times.

Yes. Companionship care includes trips and outings. However, to ensure the safety and wellbeing of both yourself and the carer and to make sure no unnecessary risks are taken - trips and outings need to be agreed and arranged in advance so everyone knows what to expect on the day. 

Of course, if there's a regular appointment or trip outdoors that you make and this is already known and agreed - this is completely fine. 

Once again, talking to us and finding out what is doable and what might need a bit of additional planning is best.

Here at Neways at Home we've developed a very good reputation for being extremely flexible. You can discuss additional services and support you may need as part of the home help or home care packages and we will either arrange it for you or help you find an alternative solution or resource.

We're always happy to listen and help. Please don't worry about coming to us with any type of need and we will do our best to help.

Our caregivers will help the individual to feed themselves as much as is possible. Patience is needed with Dementia sufferers as often they may refuse food and drink. Our caregivers will be patient, kind and understanding and spend appropriate time helping with feeding. 

Any serious issues will be reported back so that further action may be taken such as requesting meal replacement drinks be prescribed or a swallow test be conducted.

Our caregivers are highly trained; especially where conditions such as Dementia are concerned. There are seven stages of dementia, each with their challenges. We will talk to the family as well as understand the dementia diagnosis the individual has received. We will find out what they are able to do and what they struggle with and the care and support given will be sensitive and responsive to their individual needs.

Our caregivers can also report back to nominated family members on any changes observed such as mood, functional skills etc.

This can happen as a result of a change of circumstances, health, medication or other factors. The good news is Neways at Home has a large enough team to offer complete flexibility. We can increase the number of hours we offer our services to you. We can also expand the care package to include additional support as needed. Basically, we can reduce or increase services fairly easily so that you're not left waiting for the help you need.

Once we meet you and get to know you, we will match you with who from our companionship team would be the best fit in terms of interests and compatibility, personality etc. You can choose to meet this person and see how you get along. If you feel you'd prefer to meet more people from the team, this can also be arranged. You can then choose the person you feel most comfortable with.

We can help individuals to set up regular supplies of items such as incontinence pads, wipes, any specialist products etc. We can help source suitable items and assist individuals to buy what they need. Our caregivers can also include personal care items in their shopping responsibilities (where these are part of the home care agreed). 

Our service is very flexible according to the needs of the individual so we are prepared to consider more than what is mentioned above.

By the time one of our caregivers is working with the individual they are caring for, we will have asked enough questions to get to know not only the person's needs but also their preferences in terms of what they appreciate in terms of how much support they get e.g. to remove clothing, help with toileting, help with drying after a wash etc. We will find out everything and really get to know the person before starting to manage personal care needs.

A caregiver can support with personal care as many times as necessary throughout the day. Frequency as well as time spent with each person receiving support can be increased or decreased according to changing needs.

Caregivers primarily focus on supporting individuals with daily needs, tasks and activities. With a companion carer or where companionship has been requested - this level of care offers a greater level of engagement as a friend, someone to spend time with, do fun activities with etc. 

A companion carer will also have caregiving duties but the idea is to match the individual with someone who will spend time with them just chatting and befriending in addition to any practical help and support.

This depends on many factors such as the individual's needs, conducting a needs assessment at the individual's home, agreeing how the package will be funded and matching a suitable carer. 

Usually, if all information is available then we can start the care package within three days after receiving the initial care enquiry. If more urgent care is needed, we also have the expertise to allow us to set up home care within 24 hours in emergency situations. 

Please talk to us about your needs or what at this stage you think your needs may be, and we can give you a better idea of what to expect or get the ball rolling for you.

Whilst we want to do our best to be transparent about costs - it's difficult to quote a cost as services  delivered to one person, will differ greatly (in some cases) to those delivered to another.

Cost is based on frequency of visits, time allocated, level of services and a few other factors. Please rest assured, we are more than happy to discuss needs and provide a no-obligation quote.

Some individuals may be eligible for support from social care services or local authority funding. More information regarding this can be found in our guide to Funding for Care. We are also happy to advise where we can on funding sources for home care.